*UPDATE* I was asked to contact FedEx and asked them for the refund, so I did, they told me that since the sender failed to stick the fragile sticker on the box, it was not FedEx's problem. So, I contacted HopShopGo again and they had me filling all this paper work which I did. I was asked to wait 7-9 days, I waited for 15 days and when I didn't hear anything from them. I contacted them I again and they agreed to refund me the cost of the candles only, without the shipping. I told them that I should be refunded the cost of the shipping for the candles also because it was their fault for not packaging it right. Finally, they agreed to refund me the shipping cost for the candles also.
Overall, I quite disappointed with HopShopGo this time and I might not place another order with them any time soon.